Stitch It International Explains It All

Frequently Asked Questions

What kinds of embroidery machines are available?

There are different brands of embroidery machines, but SWF machines are affordable while still offering commercial-grade levels of productivity. Their capacity is enough to power up any new embroidery business.

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What is a single-head embroidery machine? What is a multi-head?

A single-head embroidery machine can stitch one garment at a time. The more heads a machine has, the more garments it can embroider at the same time. SWF makes machines with up to 12 heads for when your business explodes with orders!

What is SWF?

SWF is a reliable and affordable brand of commercial embroidery machines. There are a variety of SWF machine types that offer an assortment of features to meet many apparel industry needs.

How much do training classes cost?

When we (Stitch It International) personally deliver your machine, we’ll set it up and turn it on. You’ll learn quite a bit during this process. At the same time, we also offer free on-site training at our headquarters in Missouri. Class sizes are kept small (10 people or less) so you can leave feeling extremely confident about running your own machine. Can’t make it to a class? We have several online videos you can watch anytime. Or, for a fee, you can have one of our experts give you a one-on-one tutorial at your place of business.

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Are there embroidery machine technicians in my area?

We have technicians all over North America. If you need an expert to service your machine, rest assured we can make it happen.

What is Stitch It International?

Stitch It International is an apparel equipment distributor located in the St. Louis area. We differentiate ourselves by how we partner with our clients. To start, we hand deliver all of our embroidery machines straight to your location of operation – there’s no middleman. Then we set up the machine and make sure it’s operational before we leave. We believe in distributing more than products, which is why we go the extra mile to deliver outstanding service.

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What if the machine breaks?

SWF machines rarely break. Sometimes they might need a tune-up or there might be a more complex problem. Either way, each machine comes with a standard seven-year warranty. Plus, all of our customers enjoy free over-the-phone support for the life of their equipment, even beyond the warranty. We estimate that about 95% of issues are easily taken care of over the phone.

What types of add-on packages do you offer?

For businesses just starting out, we recommend getting the Start Up Kit. It comes with all the essentials – perfect for first-timers. But if you decide to purchase an embroidery machine from another company, you’ll still have access to our accessory and embroidery supply warehouse. From thread to hoops, parts and other materials, we sell virtually everything for nearly every brand of embroidery machine sold on the Stitch It International online store.

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What are my options for financing?

We partnered with Geneva Capital to offer easy to access financing. Typically you’ll receive a decision within seconds of applying, and applying is easy. Unless you’re requesting more than $250,000 your finance document is one simple page. When you financing through Geneva Capital, you’ll also have the opportunity to bundle other costs, like shipping, into one monthly payment.

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Contact Us

(573) 866-3676

(573) 866-3823

Rt 5 Box 1992

Patton, MO 63662

‡Financing and instant decisions subject to credit parameters. Please contact your tax adviser regarding tax incentives. Neither Geneva Capital nor Stitch It International, Inc. is the agent of the other. Geneva Capital, not being the manufacturer, seller or distributor of the equipment, makes no representation or warranty on the equipment.

*Offer excludes all MA-machines.

†The student is responsible for travel and hotel room costs.

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